Our service gives the same level of professional technical support to small businesses normally associated with larger organisations, when you need it. "Offering you a fast cost effective way of providing IT support to your business" This service allows your business fast access to a professional support team normally only associated with corporate organisations, at a fraction of the cost of maintaining your own IT department.

We aim to provide a solution that is easy to use and hassle free, when ever you feel you need our support all you need do is call our dedicated support line, your call will be answered quickly and efficiently and the relevant details taken, the call will then be logged and forwarded to the support team.

Once in the hands of the support team you can be assured a professional and speedy service, a relevant technician will be assigned to your job and after evaluation if required the technician will attend your site however, more often than not our technician can resolve your call using remote tools or over the phone diagnostics saving your business time and money.

In order to match our solutions with your business requirements we have created three solutions so that you can choose the one that suits your business.

(1) AS AND WHEN 
For those wishing to have the comfort of knowing who to call when things go wrong there is the retainerit gives a guaranteed response time this can be 4 hours or 8 hours and access to the appropriate method of support it could be the problem can be sorted over the phone or maybe we can setup a remote connection to deal with the issue if not a technician will be sent to you to fix the problem. This service is charged annually, with reduced hourly rate for call outs and phone or remote support.

(2) TIME BLOCKS
If you want to have more control of your costs there is the time blocks, you purchase support time in blocks of 5 hours this give you guaranteed response times and access to phone support and remote support with on site calls taken from your time block with no call out charge you just pay for what you use.

(3) ANNUAL CONTRACT
For business users who want peace of mind, where networks, multiple workstations and servers are involved a Support Plan offers a flexible and rapid response solution. With no call out charges, and paperwork kept to a minimum, this is a solution that minimises overheads whilst maximising the support. There is no restrictions on the areas of IT support we will help you with. We recognise that it is your business that needs support and this often involves a mixture of software, hardware and connectivity.